RETURN & REFUND POLICY

We recommend that you contact us at support@grumpypeanutpet.com before returning a product. This allows us to work with you to find the best solution.

You have the right to cancel your order up to 14 days after receiving it, without giving any reason. After cancellation, you have an additional 14 days to return the product, giving you 30 days in total.

Conditions for Returns

Product Condition

To be eligible for a return, the item must be unused and in the same condition that you received it. The product must also be in its original packaging.

Non-Returnable Items

Certain types of goods, such as perishable items, personalized products, or hygiene-sensitive products, cannot be returned.

Return Process

Step 1: Contact Us

To initiate a return, contact our customer service at support@grumpypeanutpet.com within 14 days of receiving your order. Please provide your order number and the reason for the return.

Step 2: Receive Return Instructions

You will receive return instructions and the return address after contacting customer service. The return address may vary depending on the product type or location, so it is important that you contact us before returning anything.

Step-by-Step Return Procedure

Step 1: Check the return policy.

Step 2: Contact customer service at support@grumpypeanutpet.com and provide your order number along with any relevant details, such as photos of damage or the reason for the return.

Step 3: Package the product securely and safely.

Step 4: Create a trackable shipping label and ensure that the address is clearly displayed.

Step 5: Attach the shipping label to the package.

Step 6: Send the tracking number to us by email.

Step 7: Once we have received and processed the package, you will receive your refund within 1–2 business days.

Important

Returns that are refused through a courier service, not collected from a pickup point, or refused directly at the door cannot be accepted. Always follow our return procedure.

Return Address

Company Name: Li Tangxia
Address: Room 203, 2nd Floor, Building 1 No. 12 Tangtian South Road, Tangxia Town
City: Dongguan City
Province: Guangdong
Country: China

Return Costs

You are responsible for the direct costs of returning the goods.

Refund Process

Refund Processing Time

We aim to process refunds within 5 days of receiving your returned item.

Refund Method

Refunds will be issued using the original payment method used for the purchase.

Specific Scenarios

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos of the damaged product. We will arrange a replacement or issue a refund as quickly as possible.

Incorrect Item Received

If you receive the wrong item by mistake, contact us to receive the correct product at no additional cost.

Item Not Received

If your item has not arrived within the expected delivery timeframe, contact us so we can investigate the situation and find an appropriate solution. Your order may still be in transit. Please check our Shipping Policy and order tracking page for updates.

Right of Withdrawal

You may return any item within the stated period, provided it meets our return requirements.

Order Cancellation

You may cancel your order free of charge within 24 hours of placing the order. If the order has already been shipped, you must wait until you receive the item and then follow the standard return procedure.

Exchanges

We allow exchanges. Please contact our customer service team, and we will be happy to assist you.

Company Information

Company Name: Grumpy Peanut Pet. Co
Email: support@grumpypeanutpet.com

Customer Service Hours

Monday–Friday: 09:00–17:00
Saturday & Sunday: Closed

We strive to respond within one business day.