Terms and Conditions

Last Updated: August 2026

Welcome to Grumpy Peanut Pet Co. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Business Information

Business Name: Grumpy Peanut Pet Co.

Customer Support Email: support@grumpypeanutpet.com

Service Areas: United States and European Union countries

2. Acceptance of Terms

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have obtained the consent of a parent or legal guardian.

By placing an order, you agree to comply with these Terms and all applicable laws and regulations.

3. Products and Services

Grumpy Peanut Pet Co. offers pet-related products and accessories through our online store.

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However:

• Product colors may vary depending on screen settings.
• Product images are for illustrative purposes only.
• Minor variations in packaging and appearance may occur.
• Product availability may change without notice.

We reserve the right to discontinue any product at any time.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit, or cancel any order at our discretion, including but not limited to situations involving:

• Suspected fraud
• Incorrect pricing
• Inventory shortages
• Unauthorized transactions
• Violation of these Terms

If an order is canceled after payment has been successfully processed, a full refund will be issued to the original payment method.

Customers are responsible for ensuring that all billing and shipping information provided is accurate and complete.

5. Pricing and Payment

All prices displayed on our website are listed in the applicable currency shown at checkout.

Payment must be successfully completed before any order is processed or shipped.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time without prior notice.

In the event of a pricing error affecting an order, we reserve the right to cancel the order and issue a full refund.

6. Shipping and Delivery

We currently ship to customers located in the United States and the European Union.

Estimated delivery times are generally 7-14 business days. These delivery estimates are provided for guidance only and are not guaranteed.

Delivery delays may occur due to:

• Customs processing
• Carrier delays
• Weather conditions
• Public holidays
• High demand periods
• Events beyond our reasonable control

Customers are responsible for providing a correct shipping address.

Grumpy Peanut Pet Co. is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.

Additional customs duties, import taxes, or local fees imposed by the destination country, if applicable, remain the responsibility of the customer.

7. Returns and Refunds

Our Return Policy and Refund Policy form part of these Terms.

Customers may request returns and refunds in accordance with the policies published on our website.

Unless otherwise stated, customers are responsible for return shipping costs.

Products returned without prior authorization may not be accepted.

8. Damaged, Defective, or Incorrect Products

Customers should inspect their orders immediately upon delivery.

If you receive a product that is:

• Damaged
• Defective
• Incorrect

please contact us as soon as possible at:

support@grumpypeanutpet.com

To assist with resolving the issue, we may request photographs or other supporting documentation.

We reserve the right to determine the appropriate resolution, including replacement, refund, store credit, or other suitable remedies.

9. Product Use and Pet Safety

Customers are responsible for determining whether a product is suitable for their pet.

Pets should be supervised while using toys, accessories, feeding products, training tools, or any other purchased items.

Grumpy Peanut Pet Co. shall not be responsible for injuries, damages, losses, or other consequences arising from:

• Improper product use
• Failure to supervise pets
• Use contrary to instructions
• Misuse of products
• Normal wear and tear

Customers should discontinue use immediately if a product becomes damaged or presents a safety concern.

10. Website Use

You agree not to:

• Use the website for unlawful purposes
• Submit false or misleading information
• Attempt to interfere with website functionality
• Transmit malicious software or harmful code
• Engage in fraudulent activities

Violation of these Terms may result in suspension or termination of access to our website.

11. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Graphics
• Product descriptions
• Images
• Text
• Branding
• Website design

is owned by or licensed to Grumpy Peanut Pet Co. and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written authorization.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Your use of third-party services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Grumpy Peanut Pet Co. shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

• Your use of the website
• Your inability to access the website
• Product usage
• Shipping delays
• Service interruptions

Our total liability in connection with any order shall be limited to the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes consumer rights that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection, use, and storage of information as described in our Privacy Policy.

15. Complaints

We value customer satisfaction and strive to resolve complaints fairly and promptly.

Customers may submit complaints by contacting:

support@grumpypeanutpet.com

We will make reasonable efforts to investigate and respond to complaints in a timely manner.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Philippines.

Where mandatory consumer protection laws apply in the customer's country of residence, those rights remain unaffected by these Terms.

17. Changes to These Terms

We reserve the right to update, revise, or replace these Terms at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review these Terms periodically.

18. Contact Information

Grumpy Peanut Pet Co.

Email: support@grumpypeanutpet.com

For questions regarding these Terms and Conditions, please contact us using the email address above.